"From these findings and the comments from participants, we identified communication/availability and feedback as the two primary characteristics that the students found important in their online courses. Students wanted frequent, timely communication and substantive feedback on their assignments. We received comments such as the following:
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- “We must hear from the instructor within 24 hours!”
- “I would not think twice about withdrawing if the instructor is not available five days a week.”
- “The worst thing is waiting for a graded paper.”"