Thursday, September 9, 2010

My Tasks Error Workaround

According to Blackboard, this error occurs when copying a course without copying the settings. This will not be fixed permanently until we upgrade to version 9.1, which I don't believe will happen until perhaps sometime next year. In the meantime, we have a manual workaround for this error.

Please try the following steps to reset the announcements and tasks that are causing the error.

  1. Show all your courses and announcements in the My Courses module
    1. Click the gear icon in the upper right corner of the My Courses module on the Welcome page
    2. Place a check mark for every class in the Display Course ID and Display Announcements columns
    3. Click Submit
  2. When you are returned to the Welcome page, hopefully not all of your courses will show in the My Courses module. The last course listed should be the course that is causing the error. You will need to go into that course and access Announcements and Tasks to clear it.
    1. Click the last course that shows in the My Courses module
    2. In the Control Panel expand Course Tools
    3. Click Announcements and wait for the page to refresh
    4. Click Tasks and wait for the page to refresh
  3. Click the Welcome tab to return to the Welcome page. Hopefully all your courses will display now and the red error message will be gone.  If this worked, you can use the gear icon again to uncheck the courses you don't want to display anymore.  Having the Display Announcements column checked should no longer cause only a partial list of your courses to display, so you can choose whether you want those checked or not.
I have seen one case where the course that was causing the problem was not the last in the list, but was in the middle of the list. The only way we found this was to follow the steps above for every course until we hit the one causing the error. That seems to be a rare situation though.

I am working hard to convince Bb to give us a better fix for this if you want to wait to see if that happens, but I wanted to get this information out to those of you that are willing to go through these steps to fix the problem. When you fix the problem for your courses, your students will no longer see the error message.

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