Online Student Help Desk

Deanna Thompson has created a valuable resource for students at http://www.cuyamaca.edu/helpdesk/. This website provides answers to most of the questions students have about their online courses. You can link to this website from your Blackboard courses and/or your faculty website so that students know how to find it.

Site highlights include:

• Quizzes to help access your readiness for distance learning (linked with permission)
• Instructions for configuring your browser, enabling Java, Cookies and more
• Blackboard, Microsoft Office 2007 tutorials
• Links to academic priced software and discounted textbooks
• Utilities that test plug-ins and Java
• Best Practices for ensuring success in an online learning environment
• Known issues regarding Blackboard and/or compatibility problems in other programs
• And much more