Entering Grades Causes Spinning "Saving..." Icon

Instructors using the Blackboard Grade Center could experience an unusual bug when entering grades that could cause the spinning "Saving..." icon to display indefinitely. Any scores that you were recording when this problem occurred will not be properly recorded in the Grade Center and will need to be reentered. This problem happens when your web browser may continue using an older version of the Grade Center code from your browser's cache instead of the newer, updated version that exists on the Blackboard server.

To fix this problem, simply clear your browser's cache using the appropriate set of instructions below. This will force your browser to download the most up-to-date version of the Grade Center from the Blackboard server. In addition to fixing this specific problem, you should periodically clear the cache to allow your browser to function more efficiently.

Internet Explorer 7

1. Once your browser is open, click the Tools menu and select Internet Options.
2. Make sure the General tab is selected
3. Under "Browsing History" click "Delete"
4. In the new window, click Delete Files in the Temporary Internet Files section.

Internet Explorer 6

1. Once your browser is open, click the Tools menu and select Internet Options.
2. Make sure the General tab is selected.
3. Click Delete Files in the Temporary Internet Files section.

Firefox

1. Once your browser is open, click the Tools menu and select Clear Private Data
2. Make sure that "Cache" is checked.
3. Click Clear Private Data Now.

Safari

1. Once your browser is open, click the Safari menu and select Empty Cache
2. Confirm the action by clicking Empty in the pop-up window