Thursday, March 17, 2011

Opening Word Files Attached to Emails

Some of you may be having trouble opening Word files when using the web version of MS Outlook to check your email. When you try to open a .docx attachment in the Web version of Outlook, it wants to be saved and opened as a .zip file.

You can correct this problem by following these steps:

  1. Clear Internet Explorer's cache by clicking on Tools > Delete Browsing History. In the Delete Browsing History popup window, click the Delete Files button next to "Temporary Internet Files"
  2. Close Internet Explorer and restart it
  3. Click on Tools > Internet Options
  4. Click the Security tab
  5. Click the Trusted sites checkmark, then the button below it to the right that says "Sites"
  6. In the box labeled "Add this website to the zone:" type 
  7. Click Add, then Close, then OK to close the popups.
  8. Go to our email site at
  9. When you're prompted to accept entrance into a secure site, accept it and log into email.
  10. When you choose "Save As Target" for your .docx attachments, you'll have the option to save it as a MS Word document.

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